If your order is delayed, marked delivered, or arrived damaged—share your order ID and photos. We typically resolve delivery issues within 24–48 business hours.

Include: Order ID

For damage: Unboxing video/photos

For delay: City & PIN

Returns & replacements

Plants are living products. If something arrives in poor condition, we prioritize replacement support. Please report within the timeframe mentioned in our returns policy.

Read Returns Policy

Plant care support

Yellow leaves, drooping, fungus gnats, or slow growth? We’ll help you diagnose calmly. Share a photo, your watering frequency, and placement (light level).

Share: Plant name

Placement: window distance

Watering: weekly frequency

Bulk & gifting enquiries

Corporate gifting, event giveaways, or festival hampers—designed with calm aesthetics and safe packaging. We offer custom notes, curated bundles, and delivery coordination.

Custom note Curated bundles Safe packaging Bulk pricing

Request a Quote

Mention: quantity, city, delivery date

Visit Sanira

We are currently online-first to maintain quality and consistency. Physical locations are coming soon. For now, our support team handles everything—orders, care, and gifting.

Status: Online-first

Service: PAN India (serviceable PINs)

Hours: Mon–Sat, 10–7

Serviceability

Enter PIN at checkout to confirm delivery availability.

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Prefer WhatsApp?

Message your question and attach a photo for faster care support.

Open WhatsApp

Connect with us

Care tips, styling ideas, and new launches.

Calm communication

Clear, respectful updates—no chaos.

Plant-first solutions

We diagnose before we suggest.

Quality accountability

We own issues and resolve quickly.

Frequently Asked Questions

Everything you need to know before you grow.

Are the plants delivered live and healthy?

Yes. Every Saniraplant is quality-checked and securely packed to ensure it reaches you healthy and ready to settle into your space.

How long does delivery take?

Orders are usually dispatched within 24–48 hours and delivered within 3–7 working days, depending on your location.

Do you provide plant care instructions?

Absolutely. Each plant comes with simple care guidance, and you can also explore detailed care blogs on our website.

What if my plant arrives damaged?

If your plant arrives damaged, contact us within 24 hours with photos. Our support team will assist you with a replacement or resolution.

Can I return or exchange plants?

Plants are living products and not eligible for return. However, if there’s a quality issue, we’ll make it right.

Still need help?

If you can’t find the answer, contact us with your question and we’ll assist promptly.

Contact Support Browse Products Read Care Guides

Tip: For delivery issues, include your order number in your message.

Response time & escalations

We aim to respond within 24 business hours. If your issue isn’t resolved, write to care@Sanira.store with your ticket/order ID.

Support: support@sanira.store

Escalation: care@sanira.store

Hours: Mon–Sat, 10–7

Let’s build your Sanira

Choose plants that fit your home and your rhythm.

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Talk to us. We’ll help you grow.

Quick Help

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FAQs

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