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Refund Policy

Eligibility, proof requirements, processing timelines, and method-based refunds.

Report

Within 24 Hours

For damaged/wrong/missing items, share photos/video within 24 hours of delivery.

Refund

3–10 Business Days

After approval, refund timelines depend on bank/payment method.

Plants

Case Review

Live plant issues are verified to distinguish transit stress from severe damage.

1. Refund Eligibility

  • Wrong item received
  • Item missing from the package
  • Item arrived damaged (including broken planters)
  • Severely damaged plant (reviewed case-by-case)
Important: Keep original packaging and shipping label until your case is resolved.

2. Proof Required

Photos

Clear product photos showing damage/issue + packaging + shipping label.

Unboxing Video

Recommended for missing items or high-value/fragile products.

Order Details

Order ID and contact details used at checkout.

Tip: Submitting complete proof reduces resolution time significantly.

3. Refund Processing

1

Request Submitted

We receive your request and supporting proof.

2

Verification & Approval

We verify details and confirm refund/replacement eligibility.

3

Refund Initiated

Refund is initiated to your original payment method (or alternate method for COD).

4. Refund Timelines (Typical)

Payment Method
Refund ETA
Notes
UPI
1–5 days
Bank processing time varies
Card / Net Banking
3–10 days
Depends on issuing bank
COD
3–10 days
Refund via UPI/bank transfer after confirmation

5. Non-Refundable Cases

  • Requests raised after the policy window without valid justification.
  • Damage after delivery due to improper care (overwatering/underwatering/heat exposure).
  • Natural plant variations (minor spots/size differences) that do not affect plant health.
  • Used items or items returned without original packaging (where applicable).

6. Refund FAQs

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