Privacy Policy

1. Overview

This policy applies to information collected through our website, customer support interactions, and transactions made on the Platform. By using Sanira, you agree to this policy.

2. Information We Collect

2.1 Information you provide

• Contact details: name, phone number, email address
• Shipping details: delivery address, pin code
• Order details: products purchased, order history, support requests

2.2 Information collected automatically

• Device and browser details, IP address (for security and analytics)
• Pages viewed, time spent, clicks (for performance improvements)
• Cookie identifiers (to remember preferences and cart state)

2.3 Payment information

Payments are processed through payment partners. We do not store complete card details on our servers.

3. How We Use Information

• To process orders, shipping, delivery updates, and refunds
• To provide customer support and resolve disputes
• To improve products, website performance, and user experience
• To prevent fraud, secure accounts, and comply with law
• To send transactional communications (order confirmations, status updates)

4. Sharing & Disclosure

We may share limited information with trusted partners only when necessary:

• Courier/logistics partners to deliver your order
• Payment partners to process transactions securely
• Support tools to manage customer queries
• Legal compliance if required by law or to prevent fraud/abuse

5. Cookies & Tracking

Cookies help us remember your preferences, keep your cart working, and analyze traffic.

You can control cookies through your browser settings. Disabling essential cookies may affect functionality.

6. Security

• We use reasonable technical and organizational safeguards to protect data
• Access to data is restricted to authorized personnel only
• We monitor for abuse and suspicious activity to protect the Platform

7. Data Retention

We retain data only as long as necessary to fulfill orders, maintain records, comply with legal obligations, and resolve disputes. Retention may vary by data type and applicable law.

8. Your Rights

Depending on your jurisdiction, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of data (subject to legal obligations)
• Opt-out from marketing communications

Requests can be raised via our Contact page.

9. Children’s Privacy

Sanira is not intended for use by children. We do not knowingly collect personal information from children.

10. Changes to Policy

We may update this policy from time to time. Updates are effective once posted. If changes are significant, we may provide additional notice.

11. Contact

For privacy questions or requests, please reach out through our Contact page.