Terms & Conditions

1. Acceptance of Terms

These Terms apply to all visitors, users, and customers who access or use the Platform. Your continued use constitutes acceptance of these Terms and any policies referenced herein.

2. Accounts & Access

• You may be required to provide accurate information to place an order or create an account.
• You are responsible for maintaining the confidentiality of your credentials.
• We may suspend access if misuse, fraud, or security issues are detected.

3. Orders, Pricing & Availability

• Prices and offers may change without prior notice.
• Product images are for representation; actual product may vary due to natural characteristics.
• We reserve the right to cancel orders in cases of stock unavailability, pricing errors, or suspected fraud.

4. Payments

Payment methods shown at checkout are the applicable options for your order and region. By completing a payment, you represent that you are authorized to use the chosen method.

• Failed or reversed transactions may result in order cancellation.
• Refunds (if applicable) are processed as per the Return & Refund Policy.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to courier operations, weather, or remote serviceability. Tracking details are typically shared after dispatch.

For additional details, refer to our Shipping & Delivery page.

6. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. Please raise issues within the specified time window and keep original packaging for verification.

7. Live Plants Disclaimer

• Live plants are sensitive to transit, temperature, and handling; mild stress is normal after delivery.
• Plant growth depends on care, environment, and season. We do not guarantee specific growth outcomes.
• We recommend following care instructions provided on product pages and blog guides.

8. Content & Intellectual Property

All text, graphics, logos, product images, and other content on the Platform are owned by or licensed to Sanira. You may not reproduce, distribute, or exploit Platform content without prior written permission.

9. User Conduct

• Do not misuse the Platform, attempt unauthorized access, or disrupt site operations.
• Do not upload or submit unlawful, abusive, or misleading content.
• We may remove content or restrict access if violations are detected.

10. Limitation of Liability

To the maximum extent permitted by law, Sanira shall not be liable for indirect, incidental, or consequential damages arising from your use of the Platform or products purchased through it.

Some jurisdictions do not allow certain limitations; in such cases, liability is limited to the extent permitted by law.

11. Changes to Terms

We may update these Terms periodically. Updates are effective once posted on this page. Continued use of the Platform after changes indicates acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us via the Contact page.