Sanira — A garden for living

Track your order

Enter your Order ID and phone/email used at checkout. We’ll show the latest order status and delivery updates.

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Fast supportHelp within business hours

Live updatesCarrier events + internal status

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Delivery tips for live plants

Plants may look slightly tired after transit. Unbox gently, remove packing, place in bright indirect light, and water only if soil feels dry.

Read care guides Replacement policy

Common tracking issues

Quick explanations for the most common scenarios.

Tracking not found

If your order is new, tracking may take 12–24 hours after dispatch to appear.

Status not updating

Couriers sometimes scan batches. Updates may be delayed but delivery continues.

Address needs change

If the order is not shipped, we may be able to update it. Contact support quickly.

Self-service shortcuts

Helpful pages for order-related support.

Still need help?

Share your Order ID and we’ll assist you with the next steps.

Frequently Asked Questions

Everything you need to know before you grow.

Are the plants delivered live and healthy?

Yes. Every Saniraplant is quality-checked and securely packed to ensure it reaches you healthy and ready to settle into your space.

How long does delivery take?

Orders are usually dispatched within 24–48 hours and delivered within 3–7 working days, depending on your location.

Do you provide plant care instructions?

Absolutely. Each plant comes with simple care guidance, and you can also explore detailed care blogs on our website.

What if my plant arrives damaged?

If your plant arrives damaged, contact us within 24 hours with photos. Our support team will assist you with a replacement or resolution.

Can I return or exchange plants?

Plants are living products and not eligible for return. However, if there’s a quality issue, we’ll make it right.

If you can’t find the answer, contact us with your question and we’ll assist promptly.

Tip: For delivery issues, include your order number in your message.

Care reminders & seasonal tips

One gentle email a week—no spam.