Return & Refund Policy

Clear rules for replacements, returns, and refunds—especially for live plants and fragile planters.

24 Hours

Report Damage Fast

Share photos/video within 24 hours of delivery for fastest resolution.

Plants

Case-by-Case

Live plants may show transit stress; we review severity before replacement.

Refund

After QC

Refunds are processed after eligibility checks and approval.

Eligibility

To help us resolve issues quickly, please review the eligibility rules below.

Damaged / Incorrect Item

Eligible for replacement or refund if reported within the policy window with clear proof.

Missing Items

Report within 24 hours of delivery with unboxing photos/video (if available).

Transit Stress in Plants

Mild drooping/yellowing is common and usually recoverable. Severe damage is reviewed for eligibility.

Important: Please keep original packaging until your request is resolved.

Requests raised after the stated window (unless required by law).
Damage caused after delivery due to mishandling, overwatering, under-watering, or incorrect placement.
Minor leaf blemishes or natural variations in plants (size/shape may vary).
Products returned without original packaging/labels (where applicable).

If you’re unsure, submit a request—our team will guide you based on order details.

Request Review

We verify details and supporting evidence (photos/video).

Approval

If approved, we confirm replacement or refund eligibility.

Processing

Refunds typically reflect in 3–10 business days depending on your bank/payment method.

Note: For COD orders, refund may be issued via UPI/bank transfer after confirmation.

Keep Order Details Ready

Order ID, phone/email used at checkout, and delivery date.

Capture Proof

Clear photos of product + packaging + shipping label. Unboxing video helps.

Submit Request

Use the form/card on the right or contact support.

Enter details. This is a UI form (wireframe). Connect it to your backend later.

Order ID Phone / Email Reason Message